FAQs

Trinity Metro’s corporate/community partner program that provides transit discounts to Tarrant County organizations and their associates. Local transit options include TEXRail, Trinity Railway Express (TRE), and all buses and trains of Trinity Metro; regional options include Dallas Area Rapid Transit (DART), and Denton County Transportation Authority (DCTA).

Yes, any organization in the Trinity Metro service area (Tarrant County) can participate.

Organizations select a plan option that meets your specific business needs; customized plans are available upon request. It costs nothing to join the program, you just need to complete an annual agreement with Trinity Metro and decide between an associate-paid or subsidized agreement. After that, your EASYRIDE Ambassador will receive registration instructions along with a unique code for your organization. Then you and your associates are on your way to receiving a 25% discount on transit tickets!

If your organization chooses to cover the costs of transit tickets for associates, that is a subsidized agreement and there are a couple of different ways it can be done. You can pay upfront for a certain number of tickets for employees and you will be responsible for the subsidy amount and sent an invoice to cover costs for the year.

Or you can allow all associates to ride transit for free using a tap card and Trinity Metro will invoice you monthly based on the number of rides taken, capped at the EASYRIDE discount per rider.

If your organization chooses to let associates pay for the tickets directly, that is an associate-paid plan. This can be done in several ways. You can work with your payroll department to have the ticket costs deducted from associates’ earning using pre-tax dollars, or you can have associates pay for tickets online at EASYRIDETICKETS.org or in person at one of our two locations (See question 11).

Your organization may wish to share costs with associates and that is an option as well.

Your organization and associates will receive the transit tickets at a 25% discount with either option through EASYRIDE.

Please visit our website at RIDETRINITYMETRO.ORG or call Customer Care at 817-215-8600.

The EASYRIDE Ambassador should work in the following capacity:

  • Be the liaison with Trinity Metro staff on behalf of all participants at your organization.
  • Promote the EASYRIDE program internally and provide associates with the information they need.
  • Keep documentation of participating associates at all times and provide updates to Trinity Metro when associates are no longer with the organization within 10 business days.
  • Schedule monthly engagement activities with Trinity Metro EASYRIDE representative during the first quarter of program enrollment.

Trinity Metro will provide the organization with a digital Implementation Toolkit to help promote the program internally along with other marketing materials. Trinity Metro will also be present for an initial Kickoff event and provide monthly engagements such as, lunch-and-learns, onsite information tables, and more for at least the first quarter of the program.

Currently, associates must complete a registration form provided by their EASYRIDE Ambassador. The form should be returned to the EASYRIDE Ambassador who will then send it to Trinity Metro.

Coming soon, all associates will be able to register online.

Your associates should go to EASYRIDETICKETS.ORG and follow these steps:

First Time User

  • Enter the company code received from organization’s EASYRIDE Ambassador.
  • Add desired ticket to your cart and proceed to checkout.
  • Create an account and complete purchase by entering credit card and shipping information.

Returning User

  • Enter the company code received from organization’s EASYRIDE Ambassador.
  • Add desired ticket to your cart and proceed to checkout.
  • Log into your account and complete purchase by entering credit card and shipping information.

Visa, MasterCard, American Express, and Discover credit cards are all accepted online.

If associates want to pay by cash, check or money order they can pay in person at either of these locations:

  • Fort Worth Central Station 1001 Jones Street Fort Worth, TX 76102 Monday- Friday 6 a.m. – 5 p.m. or Saturday 8 a.m. – 5 p.m
  • Trinity Metro retail office 800 Cherry Street Fort Worth, TX 76102 Monday- Friday 8 a.m. – 5 p.m.

Please discuss tax benefits with your organization’s internal accounting/tax departments. Trinity Metro cannot advise you on tax benefits.

If your organization offers pre-tax payroll deductions as an option to associates to pay for public transit, Trinity Metro can accommodate your billing needs.

If your organization has subsidized the costs for tickets, Trinity Metro will deliver tickets to you accordingly, or provide tap cards to you based upon your plan.

If your organization has selected an associate-paid plan, tickets will be mailed to the address provided online when your associate sets up an account. Tickets will be received within 5-7 business days of purchase date.

If your associates wish to pay and pick up tickets in person that can be done at these locations:

  • Fort Worth Central Station 1001 Jones Street Fort Worth, TX 76102 Monday- Friday 6 a.m. – 5 p.m. or Saturday 8 a.m. – 5 p.m
  • Trinity Metro retail office 800 Cherry Street Fort Worth, TX 76102 Monday- Friday 8 a.m. – 5 p.m.

Trinity Metro will provide a company code to the EASYRIDE Ambassador. The code must only be given to approved associates of your organization. The EASYRIDE Ambassador is responsible for documenting all participants and is subject to audits by Trinity Metro.

Yes, for annual tickets only. For more information on prorated prices please contact us at EASYRIDE@ridetim.org

As an EASYRIDE participant you have access to the Guaranteed Ride Home (GRH) program benefits. GRH provides you with the ability to get home or to a Park & Ride lot if an emergency or unplanned overtime occurs. You would call 817-534-5555 and ask to use GRH. When transportation arrives, you must show your EASYRIDE ticket, pay a $5 service fee and Trinity Metro will cover the rest.